Yet another reputation system—a Net Promoter Score (NPS) is the result of a customer satisfaction survey in which customers are asked only one so-called “Ultimate” question:
:”’How likely are you to recommend Company or Product X to a friend or colleague?”’
Does this work for communities and personal reputation as well?
Sparkle from http://www.expertlog.nl/2007/03/meer_winst_make.html#more
One reply on “Reputation: net promoter score (NPS)”
Thanks for the post, Martien. If any of your readership is interested in more information on Net Promoter, the book, or author Fred Reichheld, I’d like to direct you to the official Net Promoter website:
We have a discussion forum as well for Net Promoter practitioners: